Grameenphone Goes Green: Inaugurates Nearly Paperless, Plastic-Free Service Center in Sylhet

Grameenphone Launches First Eco-Friendly Customer Service Center in Sylhet

Grameenphone has inaugurated a nearly 100% paperless and plastic-free customer service center in Ambarkhana, Sylhet. The center was officially launched in the presence of Farha Naz Zaman, Chief Marketing Officer (CMO) of Grameenphone, along with representatives from Grameenphone Centers and other stakeholders.

According to a statement released by Grameenphone on Thursday, the service center—opened on Wednesday, January 29—is the first of its kind in Bangladesh to be designed as an eco-friendly facility, with 99.9% of its operations being paperless and free from plastic use.

The center features a vertical garden and sustainable landscaping, creating a natural ambiance for visitors. Additionally, traditional Sylheti “Shital Pati” (woven mats) have been incorporated into the design, reflecting the region’s rich cultural heritage.

Speaking about the initiative, Farha Naz Zaman stated:
“At the core of everything we do is our customers, and when it is a sustainable initiative, it becomes even more meaningful. The Green Customer Center in Sylhet reflects Grameenphone’s commitment to an environmentally friendly and sustainable future. It will also ensure faster and higher-quality customer service. We have incorporated innovation, sustainability, and local heritage into this initiative, which we hope will inspire the industry and society to embrace eco-friendly practices. This initiative aligns not only with our environmental responsibilities but also with Grameenphone’s carbon emission reduction goals and the broader global Sustainable Development Goals. Grameenphone is dedicated to empowering local communities while honoring their traditions, and this service center is a testament to that. This eco-friendly center will contribute to both environmental preservation and the well-being of the communities we serve.”