Focus on Customer Service
Dutch-Bangla Bank Reviews Khulna Strategy
- The bank reviewed business strategies across its Khulna branches.
- Management provided guidance on improving customer service.
- The managing director urged staff to contribute to strategic goals
Dutch-Bangla Bank has held a strategic conclave to review the business operations of its branches in the Khulna region and discuss ways to improve customer service. The discussions focused on business strategies, achieving operational targets and strengthening the bank’s position as a trusted service provider.
The hybrid-format conclave took place on 6 November at a local hotel in Khulna. The bank disclosed details of the event on Sunday, 8 November.
Mohammad Ehteshamul Haque Khan, Managing Director and Chief Executive Officer of Dutch-Bangla Bank, attended the event as the chief guest.
In his address, he said the bank had undertaken various initiatives to establish itself as the best solution partner and a trusted ally for customers. He emphasised the importance of adopting a customer-focused approach and implementing various strategic measures to improve service quality.
He also called on employees to contribute more effectively towards achieving the bank’s strategic objectives and further strengthening its institutional foundation.
During the conclave, branch managers from the Khulna region presented their respective business strategies. They assured the management that they would work towards achieving the assigned business targets by delivering improved customer service.
The management shared its observations and provided necessary guidance on enhancing customer service and meeting business targets.
Officials from branches and sub-branches across the Khulna region participated online, alongside regional heads of Rocket and agent banking, as well as Alternative Delivery Channel (ADC) supervisors.
//DBTech/DPORPR/SME/MIST//
