Three-year strategic pact aligns with national target of generating 300,000 jobs and $5 billion revenue by 2030
BACCO and BRAC Sign Landmark MoU to Upskill BPO and ITES Workforce
- BACCO and BRAC formalize a three-year strategic partnership to develop market-driven human capital across BPO, ITES, and freelancing sectors
- The MoU was signed by BACCO President Tanvir Ibrahim and BRAC Deputy Executive Director Arinjoy Dhar
- The collaboration directly accelerates the national roadmap targeting 300,000 sustainable mid-level jobs and $5 billion in industry revenue by 2030
In a strategic bid to bridge the critical talent gap across the Business Process Outsourcing (BPO) and Information Technology Enabled Services (ITES) sectors while empowering freelancers with institutional capabilities, the Bangladesh Association of Contact Center & Outsourcing (BACCO) has partnered with global development organization BRAC. The formal announcement regarding the execution of a bilateral Memorandum of Understanding (MoU) was issued on Monday, 9 November 2026.
The agreement was officially signed on Sunday, 8 November 2026, by BACCO President Tanvir Ibrahim and BRAC Deputy Executive Director Arinjoy Dhar on behalf of their respective institutions.
The signing ceremony was attended by BACCO Director Abdul Kader; Lt. Col. Md. Mahtabul Haq, PSC (Retd), Chief Coordinator of the SICIP-BACCO Programme; and Salim Sarker, Executive Coordinator of the BACCO Secretariat. Representing BRAC were Brig. Gen. (Retd) Md. Golam Faruque, Head of Programme, BRAC Skill Development Programme (SDP); Md. Al Imran, Head of Operation, SDP; and Munsur Hasan Khandaker, Programme Manager, Operations, SDP.
Under the framework, both entities will deploy joint initiatives to deliver demand-driven technical training, conduct collaborative research and development (R&D), and formulate institutional mechanisms for digital competency enhancement. The partnership places heavy emphasis on reinforcing industry-academia linkages, expanding university engagements, and executing synchronized training programs for emerging outsourcing domains. The bilateral MoU will remain operational for three years, spanning from 8 November 2026 through 7 November 2029.
Industry leaders noted that this strategic collaboration directly underpins the national strategic roadmap aimed at generating 300,000 sustainable mid-income employment opportunities and securing $5 billion in annual export revenue across the BPO and ITES sectors by 2030. By fostering market-ready youth talent and enhancing Bangladesh's competitive leverage across the global service ecosystem, the BACCO-BRAC alliance is poised to inject lasting momentum into the nation's digital services economy.
//DBTech/ QMA/SME/MVNO//
