bKash App Adds Self-Complaint (e-CMS) Service
The bKash app has introduced a new Self-Complaint (e-CMS) service, enabling customers to submit complaints directly through the app with ease. With this feature, users can now lodge complaints related to bKash-to-bank transfers, savings, mobile recharge, and bill payment services without needing external assistance.
Announcing the update on Monday, 19 January, bKash said that customers will also be able to track the latest progress of their complaints once submitted. This automated service allows users to file complaints and monitor updates through a few simple steps, enhancing customer empowerment while ensuring faster service delivery.
To submit a complaint via the bKash app, users need to select Customer Care from the home screen menu and then tap on the Complaint option. After choosing the relevant service category, users can complete the process by submitting the required information. Additionally, by tapping View Previous Complaints under the Complaint section, customers can check the status and progress of their earlier submissions.
To use the service, customers must have their own bKash account, and only issues related to their own transactions can be reported. According to bKash, the primary objective of this service is to save customers’ valuable time and ensure quicker resolution of issues.
Alongside the newly launched self-complaint feature, existing customer support channels—including live chat, the 16247 hotline, and customer care centers—will continue to operate as before.
DBTech/Press Release/EK/OR
