Consumer Concerns Confront Carriers in Complaint Forum
Mobile network users in Bangladesh have expressed a wide range of grievances not just limited to data and call minutes, but also regarding call drops and dead calls. The Directorate of National Consumer Rights Protection (DNCRP) recently presented these complaints to representatives from both mobile network operators and the regulatory authority, the Bangladesh Telecommunication Regulatory Commission (BTRC).
The issues were raised during a meeting held on Monday, July 28, at the DNCRP’s conference room. In attendance were BTRC’s Deputy Director of Systems and Services, Khaled Faisal Rahman; Secretary General of the Bangladesh Mobile Telecom Operators Association, Md. Zulfikar; and representatives from Grameenphone, Robi, Banglalink, Teletalk, and BTRC.
During the session, Mohammad Azizul Islam, Director (Complaints and Investigation) at the DNCRP, stated, “Consumers regularly file various complaints against mobile operators. However, operators often fail to attend scheduled hearings, and in some cases, repeatedly request delays, causing unnecessary postponement in resolving these issues.”
Presided over by DNCRP Director General Mohammad Alim Akhter Khan, the meeting led to five key resolutions aimed at expediting complaint settlements and ensuring the protection of consumer interests.
