61 Percent Women Face Unwanted Digital Contact
• 61 percent of women face unwanted contact after using e-services
• Only 31.9 percent complete end-to-end service delivery fully online
• 73.2 percent of female users fear personal data leaks and hacking
Sixty-one percent of female citizens encounter unwanted personal contact after accessing public e-governance services, according to a study by the Centre for Policy Dialogue (CPD). The research findings on local digital governance and data safety were released in a statement on Tuesday (September 1, 2026). The data underlines critical cybersecurity vulnerabilities within the existing public service architecture.
The technical evaluation reveals that only 31.9 percent of female applicants manage to execute end-to-end service delivery digitally. The remaining majority are forced to visit physical government offices to manually submit paper documents or collect certificates. Furthermore, due to technical bottlenecks and human intervention points, 6.6 percent of female users reported paying bribes to complete their service requests.
Data security and privacy breaches remain major concerns for citizens. Approximately 73.2 percent of surveyed women fear data leaks and hacking, while only 60.1 percent consider their personal records partially secure. A significant awareness gap persists, with only 23.7 percent ever invited to digital literacy programs. Consequently, 83.3 percent of women never filed formal complaints despite encountering operational harassment. CPD recommended deploying robust data encryption, enforcing strict data privacy protocols, establishing accessible digital grievance portals, and launching targeted digital literacy campaigns for women.
//DBTech/NAP/MIST//
