WhatsApp in Reve Chat
Reve Chat, the artificial intelligence omnichannel customer communication platform, has announced the addition of WhatsApp Business Channel to its customer engagement solution. After live chat, chatbot, Facebook messenger and comment and Viber, Telegram, this Bangladeshi organization took this initiative.
M Rezaul Hasan, managing director of Reve Chat and group CEO of Reve Group, thinks that with the integration of WhatsApp, any organization will now be able to provide more personalized relationships and customer support.
He said that now if WhatsApp can be managed from the same dashboard of Reve Chat as other channels (website, Facebook) it will be a great help for business. Just as it is possible to send all the messages on the WhatsApp Business Channel to multiple agents through Reve Chat, it will also be possible for managers to easily monitor the activities of their agents.
Incidentally, Reve Chat is also working with WhatsApp Bot as part of the Chatbot platform which will help all businesses in their customer support automation.
Many of Bangladesh's leading companies, including Grameenphone, Southeast Bank, Transcom, or Rokomari, are now using Reve Chat to provide the best customer service. Reve Chat is also being used in various organizations in 30 countries around the world, including Commercial Bank of Kuwait, Telecom Network Malawi, Canadian Hearing Services, South America's leading private transportation company BIT and BMW Thailand.
Reve Chat is an omnichannel live chat platform that can provide instant sales and support assistance with artificial intelligence chatbots. This automated live chat platform is able to turn a visitor into a lead. Reve Chat can provide round-the-clock customer service across multiple channels.
Reve Chat also has a complete package of various live engagement tools including co-browsing and video chat, which helps in providing a fast personalized service. Through Reve Chat, customers can easily get the required communication and services using the communication channel of their choice.
For small or medium businesses, Reve Chat has a 14-day free trial facility, through which you can verify all its features. For large-sized organizations, Reve Chat offers customized solutions as per the demand.
