Transforming Digital Telecom Customer Care
Banglalink Launches Next-Gen Flagship Store in Khulna
- Banglalink inaugurates next-generation digital flagship store in Khulna city
- Introduces 'I vs We' side-by-side service model for personalized user engagement
- Dedicated Digital Exploration Space enables hands-on testing of digital applications
Banglalink, a leading telecom operator in Bangladesh, has launched a new high-tech flagship store in Khulna, aiming to move beyond traditional customer service to provide a modern digital experience. The store's key innovation is the ‘I vs We’ support model. Instead of conventional counter-based interactions, Banglalink's expert representatives sit alongside customers, directly addressing their digital needs and swiftly resolving textual and technical issues.
The store features a dedicated ‘Digital Exploration Space’ where local and expatriate customers can test and trial Banglalink's various AI-powered apps, OTT services, and e-services firsthand. For urgent services, an algorithm-based priority queuing system and a premium waiting lounge are available.
Information comes through the PR hose of Bnglalink, indicating that the entire store has been designed prioritizing dynamic comfort, personalized care, and a seamless telecom ecosystem for customers. Banglalink's CEO Johan Buse, and Sales and Service Director, Muhammad Mehedi Hasan, officially inaugurated the new center at a grand ceremony recently.
Muhammad Mehedi Hasan, Banglalink’s Sales and Service Director, stated that the launch of this modern service center in Khulna will enable them to fulfill their commitment of delivering advanced telecom services easily and seamlessly to digital customers across the country.
//DBTECH/AAFPR/SMP/DPO//
