To create awareness about ‘Government Process Outsourcing’ and to ensure increased participation of BACCO members as service providers in the procurement of IT based services by government institutions, BACCO members held a workshop on ‘Government Procurement System for Services’ for the last 3 days. Representatives from 52 BACCO member institutions participated in the workshop held for the sixth time.
Md. Abdur Rahim Khan, Additional Secretary of the Ministry of Commerce and Honorable Coordinator of ‘ICT Business Promotion Council (IBPC)’, was present as the chief guest in the inaugural session of the workshop on January 21. Executive Officer of IBPC Md. Faisal Khan; BACCO General Secretary Tauhid Hossain, Director Abu Daud Khan and Chief Coordinator Md. Mahtabul Haque were also present.
Bangladesh Hi-Tech Park Authority Deputy Director (Planning) Mohammad Atiqul Islam provided training in the workshop.
The workshop ended with the awarding of certificates to all the trainees at the closing ceremony on January 23. In his closing speech, BACCO General Secretary Mr. Touhid Hossain thanked the workshop trainers, all the trainees and the sponsor of the workshop ‘ICT Business Promotion Council’ for making the program lively, fruitful and meaningful.
One of the sectors of the BPO industry is ‘Government Process Outsourcing’; through which the government institutions can ensure better citizen service. If the government institutions of the country are able to outsource various tasks including customer service, data entry, social and digital media management, IT support, public surveys from private IT service providers, the quality of service will increase; Citizen Satisfaction will also be ensured. But due to ignorance of public procurement or incomplete, unclear concept, many organizations are deprived of the opportunity to perform all these outsourcing services in the government, despite the ability to provide services. Therefore, by organizing regular workshops every year, BACCO aims to inform members about the details of government procurement services and increase their participation in this work to a large extent.