Dhaka University (DU) student Mohiuddin Rony’s ticket booking operator ‘Shohoz.com’ has claimed that there was ‘no negligence’ in providing services related to ticket issue.
The platform ‘clarified’ the matter in a press release on Monday (July 25).
Mohiuddin Roni has been protesting for more than two weeks about the mismanagement of railways including irregularities in the sale of train tickets. According to his complaint, on June 13, he tried to register the train seat of the Dhaka-Rajshahi route from the website of Bangladesh Railway. But the money was deducted from his account without pin code with verification code from financial services company bKash on mobile phone. But did not get any seat in the train, not even a receipt was given as to why the money was taken.
After this complaint, Shohoz.com has been fined two lakh taka by the Directorate of Consumer Rights. 25 percent of the fine will be paid to the victim Rony.
Shohoz.com said in their press release that tickets were not issued as Shohoz JV did not receive the money at the time of ticket issue. The money was ‘frozen’ in Rony’s mobile wallet. Which he got back within next three working days.
In the Shohoz.com press release detailing the incident, it is said that Roni started the process of buying four Dhaka-Rajshahi tickets on the e-ticket portal of Bangladesh Railway at 8:36 am on June 13. Since there was not enough money in his MFS account at that time, he deposited Tk. 3,000 in his mobile wallet at 9:27 am. Then tried to pay 2 thousand 680 taka for the ticket at 9:37. But as per the rules of Railways, the transaction was not completed within 15 minutes, so his ticket booking was cancelled. As per Shohoz’s digital records, no ticket was issued in the name of the said customer on the said date.
After that money was frozen in Rony’s mobile wallet. Rony got the money back before the specified time on the condition that there was no negligence in providing the service. He was later refunded within three working days. In this case, no money of Rony’s ticket was deposited from his mobile wallet to Shohoz JV’s account. Instead the money was frozen in his own mobile banking account. Later his money was unfrozen through automatic reconciliation process.
The Shohoz.com press release further stated that the allegation that money was withdrawn from Rony’s mobile banking account without a secret PIN number was not true. His mobile banking service provider has already provided him with all the evidence in this regard.
Maliha Qadir, Founder Managing Director (MD) of Shohoz Limited, said in the notification that any inconvenience related to tickets is highly undesirable. However, in the case of Mohiuddin Rony, proper service has been provided in accordance with all the rules of payment reconciliation policy of Bangladesh Railway and Bank. Shohoz Limited has not in any way neglected or neglected its duty.