In the case of Automated Teller Machine (ATM) booths, a circular sent to the chief executives of scheduled banks states that round-the-clock ATM service must be ensured; If any technical error occurs in the ATM booth, it should be resolved as soon as possible; Adequate money supply must be ensured; Full security should be ensured in the booth along with the vigilant position of full-time guards. At the same time, in case of e-payment gateway, two-factor authentication system should be maintained for card-based ‘card not present’ transactions.
In case of Point of Sale (POS), round-the-clock POS service should be ensured and merchants and customers should be made aware to prevent counterfeiting.
All banks providing mobile financial services (MFS) and their subsidiaries need to ensure uninterrupted transactions.
In addition, during the Eid holidays, the customer has to be informed of the transaction information of any amount through SMS alert service; Conducting promotional campaigns to alert customers to all types of electronic payment services; The customer should not be harassed and the helpline should be provided round the clock and the instructions of the circular issued earlier should be followed properly.