Bangladesh Telecommunication Company Limited (BTCL) has completed the full digital transformation of customer service. As a result, its customers are now getting service in two minutes through technology. And as a result of improving the quality of service, the interest of customers in BTCL’s Alaap app and Jipon service has already increased.
The Managing Director of BTCL, Dr. Md. Rafiqul Matin informed so on the BTCL’s sixth public hearing. Before answering many questions, opinions and complaints directly on BTCL’s Facebook page for 40 minutes directly to the customers and the general public, he said that any customer can now apply for a new telephone or internet connection, see the bill, pay the bill, complain etc. at the BTCL office. You don’t have to come. Now, how can you get these services sitting at home- Through our TeleSeba app and website, you can now fill up the application form in two minutes and receive the demand note by e-mail. And you can pay with any mobile financing and debit-credit card. Once you have uploaded the payment receipt, you have to come to the office. We are working to meet your expectations. We have recently added ‘prepaid’ service to our service.
Regarding BTCL’s most profitable ‘Alaap’ service, Rafiqul Matin said that in the meantime, 820,000 customers have installed Alaap App and availed the service. The minimum call charge set by BTRC is 40 paisa per minute offline service but talk-to-call call charge has been kept free. In addition to the convenience of making calls abroad, this app has also launched the web version of the first app in domestic technology. Jipon service is also being provided as 1: 2 share bandwidth in 22 districts of the country. By June 2023, this service will reach 64 districts of the country. Broadband internet connection in 1216 unions has made it easier for government services to reach the threshold. BTCL will provide free internet service by creating 1200 hotspots to spread this service among mass people. In addition, for those who do not use the app, 16402 call center service is provided 24 hours a day. Besides, state-of-the-art network operations center has also been set up.
Mir Mohammad Morshed, General Manager (Marketing, Public Relations and Publications) of BTCL, said on Wednesday that 2,300 people watched the program live on Facebook Live during the public hearing held on April 25 at noon. The next day, till April 26, about 6,000 people watched the program and at that time, the program reached 15,000. 623 people asked various questions and comments live. BTCL managing director Dr. Md. Rafiqul Matin answered the questions and opinions of about 60 people.
Many people have expressed interest in learning about BTCL’s new services ‘Prepaid’ and ‘Alaap’ on Facebook Live and wanted to know when Jipon Internet service (including village level) will be launched in different areas. Many people have asked for low cost internet services. Many of the users of BTCL’s ‘Jipon Broadband Internet’ service expressed satisfaction over the service and the managing director took immediate action to rectify the problem when four people complained about the errors in various services of BTCL.