The average rating of Uber passengers in Sylhet is the highest among the cities of Bangladesh. This makes Sylhet, the city with an average rating of 4.89, the best-behaved, as per Uber drivers in Bangladesh. Chattagram is a close second with an average rider rating of 4.84, and Dhaka is in third place, with an average rider rating 4.71. These are also the top three cities for Uber Bangladesh with the maximum number of users, both drivers and riders.
Uber Bangladesh released the data on Wednesday according to the ratings given by the driver-partners.
Uber has a two-way rating system where riders and drivers can rate each other out of a maximum score of 5, based on their behavior and overall experience. Recently, for the first time, Uber made it easier for riders to see how their rating is calculated and they can now access a complete breakdown of their ratings in the Uber app’s new Privacy Center. A rider’s rating on the app is an average of the last 500 trips.
Commenting about the new feature and the milestone, Armanur Rahman, Head of Bangladesh & East India, Uber, said “We remain deeply committed to serving the people of Bangladesh with focused market and product innovations, and customer obsession. I am pleased that from now on, all Uber users can access a breakdown of their average rating in the Uber app’s new Privacy Center. You’ll see how many drivers gave you a stellar 5-star rating, how many handed out the dreaded single star, and everything in between. It also underlines the importance of civility when it comes to how Riders and Drivers interact with each other on our platform.”
By empowering riders with this information, Uber hopes to encourage positive interactions between riders and drivers. From conversations with the most engaged driver partners on its platform, the company has put together a list of top 5 things that can help riders improve their ratings.
