The new surge in the number of COVID-19 cases has confined the nation to undergo a week-long lockdown once again, with much ambiguity regarding the decision for the forthcoming days. As this situation continues to pose many difficulties for all businesses, the country’s prominent online marketplace Daraz Bangladesh has prepared itself to continue to serve its customers—this time under heavier and more responsible protective measures.
The exemplary e-commerce platform faced obstacles during the early phases of COVID-19 but managed to hang on through obtaining timely recovery measures. With a better understanding of crisis management, this time Daraz has already started to implement preventive measures like – ensuring the use of protective equipment like masks, gloves, and hand sanitizers at all the DEX facilities; consistent social distancing by 6S; disinfection-booth at the entrance of the facilities; measuring employees’ temperatures at the entrance; carrying out operations in shifts with 50% HR capacity; cleaning the entire facilities at 2-hour intervals and more. Team leaders at Daraz are strictly monitoring the health conditions of the team members and are taking actions with a slight display of any COVID-19 symptoms in anybody. No individual is allowed to enter the workplace premises without wearing protective equipment. Besides, the Daraz riders are also trained and monitored to maintain proper protective equipment while on the roads and completing deliveries.
For the pandemic to not hamper regular consumption, especially with Ramadan around the corner, Daraz has made sure there is a sufficient supply of food and grocery items, like – rice, lentil, flour, sugar, soap, sanitizer, etc. – for its customers. Every package is instructed to be disinfected at the customer’s doorstep so that a germ-free delivery is confirmed. Besides, Daraz is also encouraging touchless delivery and touchless transaction among the customers for their safety.
On occasion, Syed Mostahidal Hoq, Managing Director, Daraz Bangladesh, said, “At Daraz, we always put people before profit. We have declared Work-from-Home for as many of our employees as possible so that they can lessen the risks of COVID-19 contraction. But being the most relied-on online marketplace, we are also compelled to cater to the customers who have no alternative. Hence, our deliveries will continue with hundred percent disinfection precautions safeguarded for each package”
