Commerce Minister Tipu Munshi said that he passed sleepless nights due to customer harassment in the e-commerce sector. In this context, the government has opened a central platform to resolve various complaints of consumers to make online shopping seamless. Still, the Commerce Minister urged people to be more aware and cautious to prevent fraud in this sector.
He said, “Digital Bangladesh is now rapidly moving towards Smart Bangladesh. People of the country are now enjoying digital benefits. Simultaneously, digital fraud has also increased.”
“We all need to be vigilant to prevent fraud in e-commerce. That is why the Central Complaint Management System (CCMS) platform has been launched”, he said while delivering his speech as the chief guest at the inauguration ceremony of the Central Complaint Management System (CCMS) platform related to e-commerce organized by the Ministry of Commerce at the Bangladesh Secretariat in Dhaka today (February 19).
The commerce minister said, “The scope of e-commerce has increased a lot now. The Central Complaint Management System platform has been launched to make people’s shopping in e-commerce safer and to facilitate redressal of any irregularities.”
Zunaid Ahmed Palak, Minister of State for Information and Communication Technology Department, was present as a special guest on the occasion.
He said, “People of the country are enjoying digital benefits in various sectors. Everyone is enjoying the benefits of 999 now. Animals are being bought and sold in the digital market. We are working together to build a smart, developed Bangladesh by 2041 as announced by Prime Minister Sheikh Hasina.”
From now on, if a consumer feels cheated in online shopping, he can file a complaint on this platform called ‘Central Complaint Management System’. The Ministry of Commerce said that the complaint will be remedied after verification.
A consumer can raise any ‘reasonable’ complaint related to e-commerce by following the specified process online at CCMS.gov.bd (ccms.gov.bd) portal.
Again, the customer can be easily identified even if he complains of harassment are lodged. Apart from this, the system of informing the complainant through SMS and email about the progress of complaint settlement has been kept on this platform.
Commerce Minister Tipu Munshi inaugurated the ‘Central Complaint System’ at the Secretariat on Sunday; State Minister for Information and Communication Technology (ICT) Zunaid Ahmed Palak was also present.
The platform will be managed through automatic coordination with consumer protection authorities, e-commerce stakeholders, document systems and various industry regulatory bodies.
In the event, Additional Secretary of the Ministry of Commerce and Director General of WTO Cell and Chief Coordinator of E-Commerce Cell of the Ministry of Commerce Md. Hafizur Rahman, Director General of National Consumer Rights Protection Directorate AHM Shafiquzzaman, President of E-Commerce Association Shomi Kaiser spoke.
