National helpline 333 managed by a2i and helpline 16122 of the Ministry of Lands will work together to provide the necessary citizen services in the fastest possible time. In the presence of Md. Mostafizur Rahman PAA, the Secretary of the Ministry of Lands, the Project Director (Joint Secretary) of a2i Dr. Dewan Muhammad Humayun Kabir and the Joint Secretary of the Ministry of Land Dr. Md. Zahid Hossain Panir PAA signed a Memorandum of Understanding (MoU) on behalf of their respective institutions.
Under this MoU, the country’s two popular helplines 333 and 16122 will work together to provide land related services easily, quickly and at low cost to all, including the poor people in remote areas of the country. It will play an important role in bringing other digital services related to land to the doorsteps of citizens, including receiving land papers, applying for registration, obtaining land maps and paying land tax online. Apart from this, the two institutions will work jointly in various trainings, participation in meetings/workshops and awareness activities at the district and Upazila levels on land service related matters.
Project Director (Joint Secretary) of a2i Dr. Dewan Muhammad Humayun Kabir said that both parties should work to facilitate the necessary data exchange between the National Helpline 333 and the Ministry of Lands Helpline 16122. Necessary and appropriate steps will be taken in information security to ensure connectivity between the two helplines at the earliest and to facilitate delivery of essential services at the doorsteps of root level service users.
Dr. Md. Zahid Hossain Panir, Joint Secretary of the Ministry of Land said, necessary steps will be taken to share and add map-based information presentation API to get a complete understanding of phone calls related to area-based land services. Apart from this, to provide effective and dynamic ground services, a standard operating system will be followed with the consent of both parties and arrangements will also be made to amend it if necessary in the future.
It is to be noted that the National Helpline 333, which is being implemented under the Cabinet Division and Information and Communication Technology Division and managed by UNDP with the support of a2i, is working to implement the central information, service and complaint system of the government. Any citizen of the country can call 333 at any time and expatriates can call 09666789333 for information on government services, how to get services, contact information with public representatives and government employees, and remedies for social problems.
On the other hand, Helpline 16122 is a significant digital initiative of the Land Ministry to solve land related problems. National Land Helpline Center 16122 was established on October 10, 2019 to ensure transparent, efficient, modern, sustainable and people-friendly land management. Any citizen of the country can call 16122 and expatriates can call 09612316122 for land related services or complain about land.
Among others, the relevant senior officials of the Ministry of Lands and A2I were present at the MoU signing ceremony.
