When almost all types of financial services are disrupted amid the ongoing emergency situation of the country, the mobile financial service provider Nagad claims to have ensured uninterrupted service for the customers. Due to the lack of internet, the app was not working, but at the time of emergence, all the services of bill payment, mobile recharge, cash-out, cash-in and other transactions were running by dialing *167#. As a result, in addition to three lakh entrepreneur points of Nagad even in this adverse situation, crores of customers received Nagad services from four crore accounts in four days from Saturday to Tuesday.
This information has been given in the press release of Nagad authority sent to the media in Wednesday. It has been said that, Also, as soon as the internet connection is enabled, the app transactions started. The technology team members of Nagad worked 24 hours a day to ensure security even during the curfew. Not even for a moment did they allow Nagad services to stop.
It also read, common people suffer due to disruption in internet services. Conventional banking services were disrupted; the method of mobile recharge was closed due to internet shutdown. In this situation, Nagad was the only hope for mobile recharge, bill payment and money withdrawal. An unprecedented scene was seen in localities at this time. People waited in long queues in front of Nagad entry points to cash in, cash out and pay bills. People have cashed in Nagad and recharged their mobiles from there.
It is ensured that there is no disruption in customer service even for a single minute during adverse times, said Tanveer A Mishuk, founder and Chief Executive Officer of Nagad. He said, “In such a situation, Nagad gave priority to being by the customer’s urgent needs. We have ensured that Nagad services are not interrupted even for a single second. Because we didn’t want to let people live in fear. They talked over phones by recharging mobile phones through Nagad. By paying the bills, they kept the daily necessary services running. Our staff have worked tirelessly to ensure this.”
