Bangladesh Telecommunications Regulatory Commission (BTRC) has signed an agreement recently with Genex Infosys Limited to modernize and operate the commission’s helpline “100” and providing AI powered Chatbot services for three years to Address Subscriber Complaints Regarding Telecommunication Services in the country.
The agreement was signed by Ms. Sajeda Parveen, Director, Systems and Services, BTRC, and Mr. Prince Mojumder, Co-Founder & CEO, Genex Infosys Ltd with the presence of honorable Chairman of BTRC Mr. Shyam Sunder Sikder and Vice Chairman Mr. Subrata Roy Maitra.
Speaking on the occasion, BTRC Chairman Mr. Shyam Sunder Sikder said that the BTRC’s complaint management system is a timely addition through the newly appointed organization Genex Infosys Limited and with the introduction of modern services like Smart IVR, Chatbot, WhatsApp will make it easier to submit complaints & suggestions and help all citizens of the country.
Mr. Subrata Roy Maitra, Vice-Chairman, Engineer A K M Shahiduzzaman, Commissionerand Brigadier General Mohammad Nasim Parvez, Director General, SS Division also shared their expectation from the helpline to ensure resolution of the complaints.
Genex Infosys Co-Founder & CEO Prince Mojumder said, “BTRC complaints helpline is a great initiative to create a bridge between citizen and regulator to ensure their services. Genex has been providing best in class Customer Experience services and Digital Transformation with emerging technologies and we are proud and delighted to work with BTRC. We are looking forward to serve BTRC with more digital services in coming days”.
High officials from BTRC and Genex Infosys were also present in the agreement signing event.
