A discussion meeting was held on Wednesday (24 May 2023) at the Deputy Commissioner’s conference room of the southern district of Jhalokathi on the quality of telecommunication services and various aspects of cyber security. Mr. Shyam Sundar Sikdar, Chairman (Senior Secretary) of Bangladesh Telecommunication Regulatory Commission (BTRC) was present as the chief guest of the meeting. The Deputy Commissioner of Jhalkathi Ms. Farah Gul Nizhum presided over themeeting.
In the meeting, the BTRC Chairman rendered an informative presentation on the quality of telecommunication services and cyber security of the country as a whole and of Jhalokathi district.
The chief guest instructed the internet service providers to take appropriate steps regarding the parental guidance issued by BTRC to ensure safe internet usage for children. Besides, he called upon the teachers to create awareness about cyber security among children and mentioned that BTRC would cooperate in this regard if needed.
The customers present in the meeting expressed dissatisfaction with the service quality of BTCL, mobile operator Grameenphone and ISP service providers.
The Chairman of BTRC listened attentively to the complaints of the customers regarding various services in the telecommunication sector and gave immediate solutions to some complaints and assured to solve the problems by discussing with the Hon’ble Minister and Secretary of the Posts and Telecommunications Division, if necessary, regarding the resolution of other complaints. Mobile phone operators also provided responses regarding various complaints about their services.
Senior government officials of the district, law enforcement agencies, teachers/representatives of various educational institutions, valiant freedom fighters, representatives of civil society, representatives of BTCL, Teletalk and other mobile phone operators, NTTN, tower companies, ISP organizations and representatives of print and electronic media were also present in the exchange meeting.
