After dinner, Fazlur Rahman sat down to watch his favorite football club’s game. Just then, his wife pointed out the ever-increasing electricity bills, citing all the lights and air conditioning left on. Feeling a tinge of guilt, Fazlur reached for his phone and checked the “Pay Bill Summary” graph on the bKash app. With a triumphant smile, he showed his wife that their September 2023 electricity bill was the same as this September’s—8,000 Taka. Thanks to bKash’s bill summary, what could have been a common household debate was diffused.
bKash’s app now provides users with automated graphs displaying up to 24 months of their bill payment history, enabling easy monitoring of utility costs. Customers can view a detailed breakdown of monthly expenditures on electricity, water, gas, internet, and more. With graphical representation, users can quickly comprehend their overall spending, choosing from 6-, 12-, or 24-month comparative views.
For Sylhet resident Zeba Rahman, the Pay Bill Summary feature supports her budgeting efforts. “For those of us living on fixed monthly incomes, it’s crucial to keep track of everything. I’ve been paying all my utility bills through bKash for nearly two years now, and this summary shows where I can save each month,” she shared, adding that the feature provides her with great peace of mind.
Shamsuddin Haider Dalim, Head of Corporate Communications at bKash, commented on the initiative: “In addition to enabling bill payments, we want to empower customers by presenting bill payment insights simply and accessibly. This feature isn’t just about transactions; it’s about helping customers make more informed financial decisions. This innovation required a technology investment, but we hope to introduce more such features, making bKash an even bigger part of our customers’ lives.”
